Shipping policy

Shipping Policy

Thank you for shopping with The Great Wine. Below you will find all the information you need about our shipping process.

1. Processing Time

Orders placed before 14:00 on business days (Monday to Friday) are processed on the same day. Orders placed after this time or on weekends and public holidays are processed on the next business day.

2. Shipping Zones and Rates

We ship to the Netherlands, all countries of the European Union, and the following countries outside the EU: United Kingdom, Switzerland, Norway, Iceland, United States, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea and South Africa.

Shipping costs are calculated on the total weight of your order. As a guide: a case of 6 bottles (75 cl) weighs about 11 kg, a case of 3 bottles about 6 kg, a case of 12 bottles about 21 kg.

Destination	Up to 7 kg	7 to 12 kg	Over 12 kg	Free shipping
Netherlands	€9.95	€9.95	€9.95	Orders over €1,200
European Union	€19.95	€24.95	€29.95	Orders over €1,200
Outside the EU	€125	€215	€330	Not available

The exact shipping cost for your order is shown at checkout before you pay. Shipments outside the European Union may be subject to import duties, excise and local taxes. These are charged by the destination country and are not included in our prices.

Delivery within the Netherlands usually takes 1 to 3 business days. Delivery times to other destinations depend on the country and the carrier.

3. Tracking

You will receive a tracking number by email once your order has been shipped.

4. Wine Packaging

All wine bottles are carefully packed in specialised wine shipping boxes to minimise the risk of breakage during transit. Despite our best efforts, if a bottle arrives damaged, please contact us within 48 hours of delivery at info@thegreatwine.nl with photos of the damage. We will arrange a replacement or full refund at no extra cost.

5. Age Verification at Delivery

Important: In accordance with Dutch law (Alcoholwet), age verification is required upon delivery of alcoholic beverages. The delivery driver may request a valid form of identification (passport, ID card or driving licence) to confirm that the recipient is at least 18 years old.

If the recipient cannot provide valid identification or is under 18 years of age, the delivery cannot be completed. The package will be returned to us, and we will contact you to arrange redelivery or a refund (minus return shipping costs).

6. Delivery Issues

If your order has not arrived within the expected delivery time, please contact us at info@thegreatwine.nl. We will investigate the matter with our shipping carrier and keep you informed.

We are not responsible for delivery delays caused by circumstances beyond our control, such as extreme weather conditions, carrier disruptions, or incorrect address information provided by the customer.

7. Contact

For any questions about shipping, please contact us:

Email: info@thegreatwine.nl

The Great Wine B.V., Zaltbommelseweg 22, 5341 PD Oss, The Netherlands

This Shipping Policy was last updated on 21 September 2026.