Shipping policy
Shipping Policy
Thank you for shopping with The Great Wine. Below you will find all the information you need about our shipping process.
1. Processing Time
Orders placed before 14:00 on business days (Monday–Friday) are processed on the same day. Orders placed after this time or on weekends/public holidays will be processed on the next business day.
2. Shipping Rates and Delivery Times
We currently ship within the Netherlands.
|
Shipping Method |
Estimated Delivery |
Cost |
|
Standard Delivery |
1–3 business days |
€4,95 |
|
Free shipping |
1–3 business days |
On orders over €150 |
3. Shipping Carrier
All orders are shipped via PostNL. You will receive a tracking number by email once your order has been shipped.
4. Wine Packaging
All wine bottles are carefully packed in specialised wine shipping boxes to minimise the risk of breakage during transit. Despite our best efforts, if a bottle arrives damaged, please contact us within 48 hours of delivery at info@thegreatwine.nl with photos of the damage. We will arrange a replacement or full refund at no extra cost.
5. Age Verification at Delivery
Important: In accordance with Dutch law (Alcoholwet), age verification is required upon delivery of alcoholic beverages. The delivery driver may request a valid form of identification (passport, ID card, or driving licence) to confirm that the recipient is at least 18 years old.
If the recipient cannot provide valid identification or is under 18 years of age, the delivery cannot be completed. The package will be returned to us, and we will contact you to arrange redelivery or a refund (minus return shipping costs).
6. Delivery Issues
If your order has not arrived within the estimated delivery time, please contact us at info@thegreatwine.nl. We will investigate the matter with our shipping carrier and keep you informed.
We are not responsible for delivery delays caused by circumstances beyond our control, such as extreme weather conditions, carrier disruptions, or incorrect address information provided by the customer.
7. Shipping Zones
We currently ship to the Netherlands only. If you are located outside the Netherlands and would like to place an order, please contact us at info@thegreatwine.nl to discuss shipping options.
8. Contact
For any questions about shipping, please contact us:
Email: info@thegreatwine.nl
The Great Wine B.V., Zaltbommelseweg 22, 5341 PD Oss, The Netherlands
This Shipping Policy was last updated on 17 March 2026.
